Freeze Frame Images Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Freeze Frame Images Ltd
26/28 Southampton Street
Reading
Berkshire
RG1 2QL
TEL: 0845 8687753
Email: info@freezeframeimages.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
 All items are sent via Royal Mail First Class Post, or in the event of more bulky items, Royal Mail Parcel Post.
Delivery Schedule
 With regard to our greetings card packs, we endeavour to ship these to you within 48 hours. For our fine art prints and canvas products, please allow upto 28 days for delivery.
Tax
 Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
 When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
 We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us
 If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 8687753 (International +44 8458687753) or write to us at 26/28 Southampton Street, Reading, Berkshire. RG1 2QL
Privacy Policy
 Freeze Frame Images Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

 
Returns Policy

Faulty Items

If a faulty item is delivered or it is not the item ordered, the customer will be offered a replacement. If this is not satisfactory a full refund will be offered and you will be required to return the item to us along with a signed refund and exchanges affidavit which can be obtained by contacting us by telephone on 0845 8687753. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer.

Order Cancellation

If you wish to cancel an order that has NOT been despatched a full refund will be issued. You must phone us immediately (not email) on 0845 8687753 should you wish to cancel goods as any purchases that have been despatched will be subject to the returns charges listed below.

If you wish to cancel an order or return any unwanted items that have already been despatched you must do this within 30 days of receiving the goods along with a signed refund and exchanges affidavit which can be obtained by contacting us by telephone on 0845 8687753. You will be required to pay any return postage costs and for the original carriage of those products. You can opt to make arrangements for return yourself. If we have to arrange collection by courier most items incur a £25 + vat collection fee, original shipping is charged at as stated and charged at the time of purchase. Once returned in original condition ready for re-sale we will issue a refund minus any relevent delivery costs. Returns should be sent our registered office.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm